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INTERCEPT GROUP PTY LTD SCORES 99.26%

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9th April 2013

MEDIA RELEASE

INTERCEPT GROUP PTY LTD SCORES 99.26%
WINNING NSW STATE WINNER, FOR CUSTOMER SATISFACTION
AUSTRALIA’S SECURITY INDUSTRY – SPECIALISED SERVICES – TRAINING

The judging process for the 2013 Australian Achiever Awards for Australia’s Security Industry was completed on 9th April.

Intercept Group Pty Ltd was awarded National Winner and NSW State Winner for the Security Industry – Specialised Services – Training category.

Now into its sixteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses’ own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value Attitude, Communication and Overall Perception. The criteria are rate individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all business who have achieved over the last five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Intercept Group Pty Ltd are:

I always find that Intercept Group are very innovative in their approach because they are always looking for new ways of training and improving their current training methods. I think they are a great business to work with and are an excellent addition to my management strategies –hence the 15 years of using their services. Their staff are just great and contribute to this very well run and professional concern.

We have put a lot of staff through their training programmes and the staff at Intercept Group make everything very smooth and easy for us. We think they are great trainers – very professional and easy to communicate with.

These guys are excellent at training because they are more than knowledgeable in all the different training areas they cover. We have relied on their knowledge for quite a few years now and are always happy with the results.

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